Shipping

How long does shipping take?

Orders are typically processed within up to 14 business days. Delivery times vary depending on your region and shipping method.

Do you ship internationally?

Yes. SM Glasses ships worldwide to most supported countries.

Will I receive tracking information?

Yes. Tracking details are sent automatically once your order has been shipped.

Compatibility

Which AI models are supported?

SM App supports multiple AI providers including ChatGPT, Claude, Gemini, DeepSeek and more.

Do I need a subscription?

Some AI providers may require their own subscription plans. SM Glasses itself does not lock users into a single ecosystem.

Can I switch between AI assistants?

Yes. You can choose and switch between supported AI providers directly inside the SM App.

Audio & Features

Can I listen to music and calls?

Yes. SM Glasses support audio playback, voice interaction and hands-free calling.

Do the glasses have a camera?

Yes. Select models include integrated camera functionality for capturing moments instantly.

Are the glasses waterproof?

SM Glasses are designed for everyday use but are not intended for full water immersion.

Battery

How long does the battery last?

Battery life depends on usage, but the glasses are designed for all-day everyday use.

How do I charge the glasses?

The glasses charge through the included charging cable and companion accessories.

Privacy

Do the glasses record all the time?

No. Recording and AI features activate only when used by the wearer.

Is my data stored?

SM Glasses are designed with user privacy in mind. AI interactions depend on the selected provider and platform settings.

Returns & Support

Can I return my order?

Please contact support regarding returns, warranty questions or damaged products.

How can I contact support?

You can reach us through the contact options available on the website or through our official social media channels.